Moving from one bank to another - FAQs
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In order to move to another bank, the customer needs to do the following:
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Obtain an information form from the bank about transferring one's current account; the form includes a record of all your assets in and liabilities to the bank.
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Examine the conditions available for you at other banks for handling your account, and choose the bank that offers the best conditions.
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Submit all the instructions to your bank regarding your accounts and your activities, including future instructions, and carry out all the directives detailed in the information form in order to close your account.
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Sign an authorization to execute transactions by telephone with the bank handling your account, so that if necessary the bank can execute your instructions without the inconvenience of having to return repeatedly to the branch.
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Request the new bank to undertake the following actions:
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Inform bodies that transfer credits to your account (National Insurance Institute, employer) of the new account to be credited;
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Inform bodies that are authorized to debit your account (Israel Electric Corporation, cellular telephone company, Bezeq, etc.) of the new account to be debited;
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If you request the new bank to issue you with a new credit card, the bank can inform all the bodies that debit your account by means of the credit card for continuing transactions (for example, a newspaper subscription) of the details of the new credit card to be debited.
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OR
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You can submit a power of attorney to the new bank, if the new bank agrees, in which you authorize it to execute on your behalf any actions connected to transferring the activity, including contacting the bank in which you have closed your account.
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In the Bank in which Your Account is Handled
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In the New Bank
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Ask for the complete information form
Sign:
ü A request to close your account
ü All the instructions, including future instructions, for executing the process of closing your account
ü Telephone instructions form (to be on the safe side)
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Check the conditions offered, and choose the bank you would like to handle your account; the information form might be of help.
Sign a request to open an account.
Ask the bank to execute on your behalf:
ü The transfer of authorizations to debit your account
ü Inform institutions that credit your account
ü The transfer of instructions to your new credit card
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In the Bank in which Your Account is Handled
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In the New Bank
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Ask for the complete information form
Sign a request to close your account
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Check the conditions offered, and choose the bank you would like to handle your account; the information form might be of help
Sign:
ü A request to open an account
ü A power of attorney
(Based on the power of attorney, the new bank will handle the closure of your account on your behalf)
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Yes. You can transfer:
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Your current account;
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Investment deposits, or you can take out a loan in another bank (not the bank that handles your account) because the other bank offers you better conditions;
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Your credit card directly to a credit-card company.
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You should approach the bank that handles your account in order to obtain the information form for moving to another bank. When you receive the form you should approach the bank you have chosen to handle your account.
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Within 4 business days the bank is required to provide any customer who is considering the possibility of moving to another bank, with a form detailing all his assets in and liabilities to the bank.
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The fee for closing a current account and transferring a customer's banking activities to another bank is limited to a ceiling of NIS 40 (excluding early repayment fees and expenses incurred by the bank, such as payments to third parties). An additional fee of NIS 40 may be charged for transferring credit cards from your account.
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